Refund & Cancellation Policy
Effective date: November 2025 · ThinkTorch, operated by Kraliarg FZ-LLCFree tier
Our free tier is free of charge and requires no payment details. It is the best way to evaluate ThinkTorch before subscribing.
Billing
Paid plans are billed in advance on a recurring monthly basis and renew automatically until cancelled. Each charge covers the upcoming billing period.
Cancelling
You can cancel at any time from the Billing page, which opens your customer portal. When you cancel, your plan stays active until the end of the current billing period, and you are not charged again. After that, your workspace returns to the free tier — your data is not deleted, though usage above free-tier limits stops being available to change.
Refunds
Payments are generally non-refundable, and we do not provide prorated refunds for partial billing periods, except where required by law or at our discretion. If you were charged in error or believe something went wrong, contact us within 14 days and we will look into it.
Consumer rights
Nothing in this policy limits any statutory rights you may have as a consumer, including any mandatory withdrawal or refund rights under the law where you live (for example, the EU/UK cooling-off period).
Failed payments
If a renewal payment fails, we (via Stripe) may retry the charge. If payment continues to fail, your workspace may be moved to the free tier until billing is restored.
Contact
For billing questions or refund requests, contact Kraliarg FZ-LLC at support@think-torch.com.